Refund policy

RETURN/CANCELLATION POLICY

  • If the package is returned to sender, or needs to be re shipped for any reason, the customer is responsible for reshipment fees.

 

  • You have 7 days for any return claims. 

 

  • Charms are final sale. If your charms arrive broken, or break within one week of purchase we will replace them (depending on the damage) or refund you the price of the charm. Please note: we do our best to provide quality charms. However, because polymer clay charms are made by hand, minor imperfections are inevitable. We do not refund or exchange charms for minor imperfections, but know we wouldn’t send something that wasn’t up to our standards. We are unable to cancel any orders once they are processed.


  • We do not accept returns on brass charms. Please be aware of the materials listed in the description when ordering. Please note that brass can tarnish. We will not replace or refund items for tarnishing, or for allergic reactions to metals. If an item arrives damaged please e-mail us within one week and we can replace the item.

 

  • We are unable to cancel any orders once they are processed and/or shipped.

 

  • First Class and standard international shipping are uninsured. Please note, if your package becomes lost with one of the economy shipping options, we are not responsible for refunding/canceling the order. You will need to reach out to your local postal service to locate your package.


  • Expedited shipping options (UPS/DHL and Priority) all come with insurance. If your package becomes lost with an expedited shipping option, it would be best to reach out to the carrier to process a claim.

    We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

  • Charms are final sale. If your charms arrive broken, or break within one week of purchase we will replace them (depending on the damage) or refund you the price of the charm. Please note: we do our best to provide quality charms. However, because polymer clay charms are made by hand, minor imperfections are inevitable. We do not refund or exchange charms for minor imperfections, but know we wouldn’t send something that wasn’t up to our standards. We are unable to cancel any orders once they are processed.


    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at jackeline@kāréawn.com


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at  jackeline@kāréawn.com